De Vere, a collection of historic mansion house estates and distinctive contemporary hotel and event destinations, has announced the appointment of Hayley Chilver to the newly created role of Operations Director for its London properties, which includes De Vere Grand Connaught Rooms, De Vere Holborn Bars, De Vere Canary Wharf, De Vere West One and De Vere Devonport House.
Hayley joins De Vere with more than 20 years’ experience in the meeting and event sector, having previously held Operations Manager and General Manager positions at Crowne Plaza, Marriott and Moat House Hotels.
Laurie Nicol, Chief Operating Officer at De Vere, commented: “With Hayley’s breadth of experience in both the hotel and meetings and events industries, and her excellent ability to motivate and lead teams, we’re delighted to welcome her to the De Vere family.
“Hayley’s first priority will be working with the team to reposition our non-residential properties under a new meetings and events service for our London properties called ‘One Space’, which will be the launching in the coming months. One Space will allow our customers to differentiate our day meeting properties from our residential properties. I have no doubt that Hayley is perfectly positioned to successfully deliver this exciting update to our initiative.”
Hayley commented: “I am thrilled to take the next step in my career with De Vere. I’m looking forward to working with the fantastic teams at all of the London properties, to ensure delegates have the best possible experience.”
Following a multi-million pound refurbishment, all De Vere’s London properties now feature the group’s innovative meeting and events service, Smart Space, which comprises of nine service features designed to offer a highly responsive, personalised meetings and events service. This includes everything from tech-savvy support, with up to 1GB super-fast Wi-Fi, interactive displays and a dedicated conference host.
De Vere also offers ‘Showtime’ rewards, a loyalty scheme to say thank you for corporate event business. With no minimum spend, and automatic rewards such as free cinema tickets, delegates will be able to enjoy benefits from their first event.